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Returns & Exchanges
At Puracy, we stand behind the efficacy of our plant-based formulas. If you are not 100% satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.
1
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
2
Print Your Label
Select the items you wish to return and print the prepaid shipping label provided via email.
3
Pack with Care
Securely package your items in their original container to ensure they arrive back to us safely.
4
Receive Your Refund
Once our warehouse receives and inspects your return, your refund will be processed to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing